Another thing that sets us apart from other Canadian dating sites is our commitment to excellent customer service. Occasionally we may have to cancel or postpone an event. If an event is cancelled or postponed due to an uneven or inadequate number of registrants, we will offer you the choice to transfer to the new event date, to keep a credit towards a future event on file, or to get a refund.  In the cases where we have listed an event with specific details such as date, venue and age range and one or more of those items must be changed due to circumstances beyond our control (ie: weather, venue, issues etc.) the clients will be notified of the change as soon as possible and the event may be postponed. If the event is postponed and a cancellation of the event ultimately occurs by Single in the City due to a decrease in attendance, a credit (not refund) will be issued. In the event that a client cannot attend a new postponed date a “Credit” will be issued (Credits are for the dollar value of a purchased ticket that can be used at a future date). A “Credit” or refund may be issued (at SITC’s discretion)for changes in age range or city, if requested. However, if an event venue is changed but remains in the same city, no refunds or credits will be given, as the event will continue to run in the same city and same age range listed.  In the case of double speed dating events (ie: two events with different age groups held on the same date at the same venue) cancellations are not accepted based on attendance with a friend. ie. You register with a friend who is in the opposite age group and one of the age groups has to be cancelled for any reason, a refund/credit will not be applied if the event (group) you registered for is still running.